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How scheffeler Handles Your Personal Information

We collect only what we need to run your account, process withdrawals through PayPal, Venmo, or Play+, and keep your sessions secure.

Account data kept securePayPal, Venmo, Play+ payment data protectedYour right to access or deleteNo data sold to third partiesState-law compliant where applicable
scheffeler How scheffeler Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We take four concrete steps to keep your information under control. Every piece of data we hold has a defined purpose, a defined retention period, and a defined team that can access it. Here is what that looks like in practice across the main areas of your account.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit most. You can adjust cookie preferences in your browser settings at any time without losing your account.
Payment Data Storage PayPal and Venmo credentials are never stored on our servers — transactions route through those platforms directly. Play+ card numbers are tokenized so the raw number is not held in our database.
Account Security Practices Each login triggers a one-time passcode sent to your registered email or phone. If we detect an unusual IP address or device, we pause the session and prompt re-verification before any withdrawal can proceed.
Data Retention and Deletion Marketing data is deleted within 30 days of an opt-out request. Financial transaction logs are kept for the period required under applicable state law, then purged. You can request a full copy of your stored data via email.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about what data we hold on your account, or want to request a correction or deletion? Three ways to reach our privacy team — pick whichever fits your situation. We aim to acknowledge data requests within two business days and complete them within the timeframe required by applicable state law.

Live Chat Start a live chat session from inside your account dashboard. Describe your data request and our team will log it and follow up with next steps.
Email Privacy Team Send a written request to our dedicated privacy address. Include the email on your account so we can locate your records and respond securely.
Account Settings Some data changes — like updating your email or removing a saved payment method such as Play+ — can be handled directly inside your account settings page.

Common Questions About Your Privacy at scheffeler

These are the questions our account holders actually ask about data, privacy rights, and how their information moves through the platform. If yours isn't here, live chat or email gets you a direct answer.

We collect your name, date of birth, email, and the payment method you register — PayPal, Venmo, or Play+. We also log your device type and IP address for fraud prevention and identity verification as required by applicable state law.

Yes. Email our privacy team with the address on your account and we will compile and send your data file within the timeframe required by your state's applicable law. Live chat can also start the process.

Submit a deletion request by email or live chat. We will remove marketing and preference data promptly. Transaction records tied to your account may be retained for the period required under applicable state or federal law before deletion.

We do not sell your data. We share information only with payment processors like PayPal and Venmo, identity verification services required by state law, and fraud prevention partners — never with advertisers or unrelated third parties.

We never store your PayPal or Venmo credentials on our servers. Transactions route through those platforms using their own encrypted connections. Play+ card numbers are tokenized so the raw number never sits in our database.

Session cookies keep you logged in while you browse the lobby. Analytics cookies help us see which sections load slowly on mobile. You can block non-essential cookies in your browser settings without affecting your account access or saved payment methods.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.